for the IBENA Online Shop

 Vendor, inclusion by reference of the General Terms and Conditions

The vendor and contracting party for the merchandise presented on www.ibena.com is IBENA Technical Textiles, 124 Tradd Street, Spartanburg SC 29301, USA, Phone. +(1) 864.587.0098, e-mail: office@ibena.com (referred to hereinbelow as the “Vendor” for short).

The present General Terms and Conditions are a component part of any contractual agreement made between the Vendor and the respective customer. The Vendor hereby objects to any terms and conditions that the customer may have established and that contradict the present General Terms and Conditions.

 Merchandise offered and conclusion of contract

The Vendor is offering the articles presented for sale. The colors of the articles shown on the website may vary slightly depending on the internet browser and monitor settings used by customers; these variations are technically unavoidable.

The selection of merchandise, conclusion of contract and implementation of the agreement shall all take place in German or English language, at the selection of the customer.

The Vendor shall deliver the merchandise nationwide to the United States and internationally. 

 

The Vendor is making a binding sales offer for the merchandise presented in his shop. The customer shall select the merchandise desired by placing it in the „Shopping Cart“, and conclude the selection by clicking on „Check-out“. After entering his personal data and payment method, the customer can place his order by clicking on the button „Purchase“.

The Vendor shall confirm the conclusion of the contract by e-mail (contract confirmation). As soon as the order ships, the customer shall receive an email with tracking information from the applicable carrier which will deliver his order.

The Vendor shall inform the customer by e-mail of any impediments preventing the delivery from being made, or of any other circumstances that might prevent contractual performance.

 Prices and payment

All product prices are end prices plus shipping costs if applicable.

During the Checkout process the customer can select between different shipping options at specified pricing.

For credit card payments or direct debit, the customer provides his credit card or bank account details before concluding the contract. Then the merchandise is handed over to the shipping company.

Payment using PayPal Services is another payment option. The merchandise is handed over to the shipping company when payment is posted into the vendors PayPal account.

Payment via check or money order can be accepted. With these types of payment, the online checkout process cannot be used. Please contact the Vendor at its email address: office@ibena.com or Phone. +(1) 864.587.0098 to place the order. The merchandise will be shipped as soon as payment is received. For the term of the payment period, the Vendor shall reserve the merchandise so ordered for the customer. It is incumbent on the customer to effect payment in such timely manner that the Vendor receives it within the payment period. The Vendor reserves the right to rescind the sale contract and to sell the merchandise to others should the payment not be received by the end of the payment period. Any payment received from the customer following the rescission of the contract shall be reimbursed to the customer.

Shipment, delivery periods

The vendor shall ship the merchandise within 4 business days after payment is made.

Where a delivery cannot be made because the customer has provided a wrong or incomplete delivery address, an attempt to once again deliver the merchandise shall be made only if the customer accepts to bear the costs of re-shipping the merchandise. The Vendor shall inform the customer of the costs of re-shipping the merchandise by e-mail. The re-shipment shall be made only upon receipt of payment for these costs.