Technical Textiles Return policy


At IBENA, we strive for high quality material and customer service. We recognize there will be times when items need to be returned. Our return policy is as follows:

The return process must be initiated by contact with the Service Rep WITHIN 60 days from the date of the invoice. There will be an RMA (Return Merchandise Authorization) number assigned to the material. No return will be accepted without this number.

Upon receiving an RMA, send your merchandise back Freight Prepaid within the following 14 days. Include the original manifest, invoice number, RMA and reason for return. If there is a defect in the material, flag areas or question.

Credits or resends will be issued after we have received and inspected the merchandise. If the product was insufficient due to the fault of IBENA, your return freight will be reimbursed.

If the material was damaged during shipping, a claim MUST be made UPON delivery with the carrier by the recipient.

All return freight must be prepaid or it will not be accepted. A restocking fee will NOT be charged.

Each issue will be addressed individually and will be replaced or refunded at our discretion.